Is there a charge for delivery?
YES and NO. There are circumstances where a delivery fee isn’t appropriate such as house packages, large orders, and price sensitive items. For all other deliveries there is a nominal charge just to cover fuel expenses. Additional fees will be applied to deliveries outside of the DeKalb co. area.
What days can I get a delivery in my area?
Curtis Supply does not have set weekly routes making you wait until we are in your neighborhood to bring you a delivery. We deliver Monday through Friday and offer partial-day delivery service on Saturdays. So, arranging a delivery to your house is as easy as just giving us a call.
What time will my delivery arrive?
We deliver during normal business hours, Monday-Friday and until mid-afternoon on Saturdays. Unfortunately, due to the nature of deliveries, we can not specify delivery times. Factors such as weather, traffic, etc. are unpredictable and can cause all loads to be delayed.
In order to keep the cost of our delivery service low to consumers, we stage our trucks with multiple loads. In some cases, we may be able to deliver to you in the morning and at other times it might not be until later afternoon. You can however, request that our office call you when your delivery leaves our yard to give you an approximate arrival time.
Will the driver place the materials where I want them?
Our drivers will attempt to place their vehicles as close as possible to the unloading point. However, jobsite conditions may impede the placement of our delivery truck on your property. Items that would be damaged by inclement weather will be covered or put into garage areas.
Can I get my leftover materials picked up?
YES. Normal delivery fees may apply for materials being picked-up and restocked. Any left over materials you have should be protected from the weather to prevent damage. All pickup materials will be subject to inspection by the driver and the final inspection by our Material Checker.
*Anything returned in non-saleable condition will not be credited and will be disposed of.